Acceptable Use Policy

This policy keeps talkady safe, compliant, and useful for businesses and their customers. Customers must follow all applicable laws, WhatsApp Business Messaging Policy, Meta Platform Terms, and this policy.

Prohibited use

• Sending messages without lawful opt-in or consent.
• Ignoring opt-out, unsubscribe, block, or stop requests.
• Using talkady to spam, deceive, harass, impersonate, or surprise recipients.
• Selling, promoting, or facilitating illegal products or services.
• Using WhatsApp for restricted or regulated categories without required legal and Meta approvals.
• Requesting full payment card numbers, sensitive identifiers, or other data that should not be collected in chat.
• Operating a general-purpose AI assistant or chatbot through WhatsApp where AI itself is the primary consumer-facing service.
• Attempting to bypass Meta, WhatsApp, rate-limit, quality, template, or customer-service-window controls.

Required customer practices

• Maintain clear opt-in records for outbound messaging.
• Use approved templates when messaging outside the 24-hour customer service window.
• Provide a clear human escalation path for automated conversations.
• Keep WhatsApp business profile and support contact details accurate.
• Review AI behavior before enabling sensitive or regulated workflows.

Enforcement

We may suspend messages, disable integrations, pause a workspace, or terminate access when we believe usage creates legal, platform, security, deliverability, or customer-safety risk.