Data Deletion Instructions

talkady is a multi-tenant platform. For data exchanged through a business’s connected WhatsApp number, that business is the data controller and talkady is its data processor. This page explains how data is deleted and how to request deletion.

End Users (people who messaged a business on WhatsApp)

If you contacted a business that uses talkady and want your data deleted, you may either:

• Ask that business directly. Their admin can erase your data from their talkady workspace immediately — no request to us is needed.
• Email privacy@talkady.com with the WhatsApp phone number you messaged from and the name of the business. We verify the request and, acting on the business’s instruction, erase the data within 30 days.

Either route deletes the same thing: message content, media files, your phone number and profile name, your CRM/lead record, and every layer of AI memory derived from your conversation — including the stored embeddings used for recall.

One exception, by design: if you asked the business to stop contacting you, we keep a minimal suppression record of that request. It exists solely to make sure you are never messaged again — deleting it could allow a later contact import to re-add you. You can ask for that record to be removed too, in which case we can no longer guarantee suppression.

Customers (businesses)

A Customer can delete data at any time:

• Disconnect a WhatsApp number in the dashboard — the stored access token for that number is removed immediately.
• Delete a conversation or account from the dashboard removes its stored messages and media.
• Erase one customer — in Settings → Customer data erasure, an admin can search for a customer, preview exactly what is stored, and permanently delete it. This runs immediately.
• Close the workspace — email privacy@talkady.com from the workspace admin address. We permanently delete the tenant and all associated WhatsApp accounts, messages, media, tokens, AI memory, and CRM data within 30 days, excluding minimal records we are legally required to retain.

What is deleted

Deletion is permanent, not a hidden or archived flag. For the affected scope we remove:

• Inbound/outbound message content and metadata.
• Media files (images, audio, documents) from object storage.
• End-User phone numbers, WhatsApp IDs, and profile names.
• All three layers of AI memory: per-customer summaries, extracted facts, and the vector embeddings derived from them.
• Lead/CRM records, contact entries, and scheduled follow-ups.
• Encrypted WhatsApp and Meta access tokens, and, for a workspace closure, stored WhatsApp session credentials.

Contact

Data deletion requests and questions: privacy@talkady.com. See also our Privacy Policy.