Terms of Service

Last updated: May 18, 2026

1. Service

talkady provides a managed SaaS platform that helps businesses handle WhatsApp customer service using inbox workflows, AI-assisted replies, tenant-specific tools, and human escalation.

2. Managed onboarding

talkady is not a public self-serve product. Workspaces and initial admin users are created through managed onboarding. Customers are responsible for providing accurate business information and for keeping their WhatsApp profile, website, and customer support contact details current.

3. Customer responsibility

Customers are responsible for their communications with end users, including lawful opt-in, message content, approved template usage, honoring opt-out requests, and compliance with WhatsApp, Meta, and applicable laws.

4. WhatsApp and third parties

Use of WhatsApp is subject to WhatsApp Business Terms, WhatsApp Business Messaging Policy, Meta Platform Terms, and any applicable provider or messaging fees. talkady may suspend or limit a workspace if use of the service creates platform, legal, security, or policy risk.

5. AI assistance

AI-generated content is provided to support customer service. It may be incomplete or incorrect. Customers remain responsible for their final replies, support policies, regulated advice, and escalation decisions.

6. Acceptable use

Customers must follow our Acceptable Use Policy. Prohibited use includes spam, unlawful messaging, deceptive automation, unauthorized data collection, and restricted WhatsApp business categories without required approvals.

7. Data and privacy

Our handling of personal data is described in the Privacy Policy and Data Deletion Instructions.

8. Contact

Questions about these terms: legal@talkady.com.