AI-assisted WhatsApp inbox
Receive customer enquiries, review AI-assisted status, and hand conversations to your team from a tenant-scoped dashboard.
Features
Everything an SME needs for AI-assisted WhatsApp support.
talkady combines WhatsApp messaging, AI assistance, business knowledge, lead capture, tenant-specific integrations, and human escalation in one managed workspace.
Malay and English replies
Configure AI-assisted reply style for Malaysian customers, starting with English and Bahasa Malaysia workflows.
FAQ and knowledge setup
Add opening hours, pricing, product details, policies, and common answers so replies stay grounded in approved business information.
Human handoff
Escalate sensitive, account-specific, or uncertain conversations instead of letting AI assistance overreach.
Business system connections
Connect tenant APIs for customer lookup, membership checks, order status, appointment booking, or lead updates.
Lead capture
Collect customer name, phone, interest, budget, preferred slot, and stage so your team can follow up quickly.
Usage and performance
Track new conversations, AI-resolved enquiries, escalations, and unanswered questions that need better content.
WhatsApp policy controls
Respect opt-ins, template messaging rules, customer-service windows, and restricted business categories.
Managed onboarding
We configure the tenant, WhatsApp setup, AI behavior, team access, and initial business knowledge with you.
Designed for supervised WhatsApp customer support.
AI-assisted replies are configured around each tenant's approved knowledge, connected business tools, and support policy. Common questions and lead capture stay bounded, with escalation for anything uncertain or sensitive.
Best early use cases
Tuition and education centres
Beauty and aesthetic clinics
Property agents and project sales teams
Gyms and membership businesses
Ecommerce and social sellers
Event, course, and coaching providers