WhatsApp AI inbox
Receive customer enquiries, see AI status, and hand conversations to your team from a tenant-scoped dashboard.
Features
Everything an SME needs to automate WhatsApp enquiries.
talkady combines WhatsApp messaging, AI assistance, business knowledge, lead capture, tenant-specific integrations, and human escalation in one managed workspace.
Malay and English replies
Configure the assistant to answer naturally for Malaysian customers, starting with English and Bahasa Malaysia workflows.
FAQ and knowledge setup
Add opening hours, pricing, product details, policies, and common answers so the assistant stays grounded.
Human handoff
Escalate sensitive, account-specific, or uncertain conversations instead of letting automation overreach.
Business system connections
Connect tenant APIs for customer lookup, membership checks, order status, appointment booking, or lead updates.
Lead capture
Collect customer name, phone, interest, budget, preferred slot, and stage so your team can follow up quickly.
Usage and performance
Track new conversations, AI-resolved enquiries, escalations, and unanswered questions that need better content.
WhatsApp policy controls
Respect opt-ins, template messaging rules, customer-service windows, and restricted business categories.
Managed onboarding
We configure the tenant, WhatsApp setup, AI behavior, team access, and initial business knowledge with you.
Designed for WhatsApp support, not a loose chatbot.
The assistant is configured around each tenant's knowledge, tools, and support policy. It answers common questions, captures leads, and escalates anything uncertain or sensitive.
Best early use cases
Tuition and education centres
Beauty and aesthetic clinics
Property agents and project sales teams
Gyms and membership businesses
Ecommerce and social sellers
Event, course, and coaching providers